The onboarding process is you explaining to your client what your workflow is: what tasks to expect to be completed when those will be completed, deadlines, service price, payment type, how and when to reach you; what is required from them before you start the work.
This is a great way to determine your customer’s goals BEFORE you start working on the project because they can let you know in a hurry what they expect to achieve, but when they see it all written down they start to filter what is important and what’s not so important for them.
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